Vijaya Bhaskar A
Director Customer Success | Account Management | Digital Services
- Role
- Head of Customer Success at Adobe
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vijaya Bhaskar A
As a Director Customer Success and Support, Established and enhanced high-performing…
Experience
Head of Customer Success
Dec 2022 — Present · Bengaluru, IN
Strategic Blueprint and GrowthDeveloped a strategic blueprint for high-value enterprise customers.Achieved remarkable 140% growth via \'land and expand\' strategy and new customer acquisition.Established a foundation for sustainable business expansion.Customer Revenue and ExperienceAttained 140% Net Revenue Retention, growing from $70M to $100M.Enhanced customer experience with improved engagement, traceability, and communication.Transformed customer satisfaction 80% through better response and resolution metrics.Customer Enablement and Strategic EngagementSpearheaded Customer Loyalty by empowering customers with Executive connect, product roadmap, feature prioritisationImproved decision-making with a Customer Insights Dashboard, engaging faster with EXECS, CIOs, and CXOs.
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