David Heinrich

About David Heinrich

A competent, creative, skilled and focus-driven professional with 25 years of IT…

Experience

1. Solution Engineer

   Lumen Technologies

   Apr 2019 — Present · Las Vegas, NV, US

   Responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for Lumen’s full suite of products and solutions.• Served as team’s technical lead for: Cloud, telecommunications, Co-location, Hosting, Virtualization, Managed Services and CPE solution design/engineering/consulting. Also responsible for providing technical training for the sales force team.• Performed customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.• Creatively designed solutions for customers using the best mix of CenturyLink, Savvis and vendor-partner products. Altered the design as needed to result in the customer choosing the CenturyLink solution.• Determined client requirements and developed designs for Cloud, Managed Hosting Services, Virtualization, Network, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.• Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integration.• Documented, via diagrams and writing, and presented the solution to the customer, described the benefits of the solution.• Built relationships with customers serving as the technical liaison from pre-sales to post-sales.• Responsible for growing strategic product sales and revenue through proactive engagement with customers.• Followed industry technology trends through self-study and formal training and shared that knowledge with customers.• Clearly communicated the customer design to the teams responsible for ordering, implementation, and ongoing support.

Education

• Harper College

  Associate of Science (A.S.)

  1994 — 1997

• University of Phoenix-Las Vegas Campus

  Bachelor of Science (B.S.)

  1999 — 2001

Skills

• Wireless Networking
• Network Architecture
• Databases
• Mpls
• Cisco Technologies
• Disaster Recovery
• Ethernet
• Vpn
• Ip
• Network Engineering
• System Deployment
• Servers
• Data Warehousing
• Project Management
• Network Administration
• IT Service Management
• Voip
• Data Center
• Unified Communications
• Tcp/Ip
• Switches
• IT Strategy
• Training
• Microsoft Exchange
• IT Infrastructure Operations
• Software Development
• Security
• Cisco Ios
• Telecommunications
• Computer Hardware
• IT Solutions
• Firewalls
• Cloud Computing
• System Administration
• Active Directory
• Windows Server
• Hardware
• Solution Selling
• Networking
• Network Security