Veerendra K.

About Veerendra K.

Primarily responsible for initiating first level contact with existing and prospective customers. Attending conferences and working with Subject Matter Experts, and research to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going. Responding to RFI/RFP which includes company\'s capabilities, experience, services and pricing. This would involve working with Pre-sales team. Helping an account manager to mine into an account - Engaging on projects/strategic initiative that build a value proposition for the client

Experience

1. Principal Consultant for B2c,ofs,oia,oka, Osm

   Oracle

   Jul 2014 — Present · Bangalore, IN

   Cloud CRM solution expert knowledge / experience (Oracle/RightNow CX) especially in the Chat, Knowledge Base, Email and Incident Management Experience in implementing application solutions (all phases: Scoping, Development, Testing, Training & Production deployment) Have experience in identifying, analyzing and documenting Business Requirements and while doing so, provide proactive business consulting guidance to ensure “Best Practices” considered in aligning requirements to application features and solutions. Designed customized features in RightNow CX CRM Did customizations and built workflows, scripts and business rules cases entering every day through phone, email and chat. Worked on Custom fields and Custom Objects; and have built Surveys. Worked a lot on the profile and account management. Responsible for the implementation and configuration of RightNow CX Software as a service (SAAS) solution to new and existing customers. Contribute to the fulfillment of the Proposal Centre objectives Ensure the consistent application of the Bid Management Framework Ensure that the win rate is maximized through appropriate and timely engagement of sales, commercial and subject matter experts in the bid process Manage and coordinate relationships into the Sales, Marketing and Delivery organizations Maintain Bid Management materials and collateral Timely escalation of critical issues to leadership team in the bid process and work on mitigation plan Preparation of BPW, Executive Summary, Mobility Cost Estimators (Immigration and Tax quotes) and other Bid components like Risk Analysis Workbook, IBR template, etc Responsible for the implementation and configuration of RightNow CX Software as a service (SAAS) solution to new and existing customers. Delivered SRM Projects for various customers.

Education

• Vijayanagar engineering college Bellary Karnataka

  BE (VTU), Information Technology

• BEL College

  PUC, Science

  2001 — 2003

• Acharya Institute of Management and Science Bangalore

  MBA ( Bangalore University ), Marketing & System

  2009 — 2011