Veera Swamy Madarasu

Supervisor @Nando's UK & IRE

London, GB

Supervised front-line staff to ensure efficient shift operations and excellent customer service. • Trained and mentored new employees on company standards, health regulations, and service protocols. • Monitored daily inventory, coordinated stock levels, and liaised with suppliers for timely replenishment. • Handled customer complaints, resolved conflicts, and maintained a high level of guest satisfaction. • Implemented hygiene checks and safety measures in compliance with local health standards. • Prepared staff schedules, delegated responsibilities, and maintained workflow during peak hours. • Supported management with weekly reporting, sales targets, and quality assurance audits. • Collaborated with kitchen and front-of-house teams to ensure seamless dining experiences. • Oversaw opening and closing procedures, including cash handling and shift handovers. Supervised shift teams, ensured timely service, and handled high-pressure customer interactions. • Maintained hygiene, safety standards, and staff training in line with operational guidelines. • Responded to customer concerns, escalated service issues, and ensured excellent guest experience.