Veera Pala

About Veera Pala

Atlassian Consultant with 6 years of experience on Consulting, Administration And Management of Atlassian tool suites in various domains (installation, deployment, configuration, migration, upgrades, patching, provisioning, server management etc.) on multiple environments (Windows and Linux). Skilled in Server-to-Cloud migrations, integrations (Power BI, ServiceNow, eazyBI), REST APIs, workflow automation, Script Runner development, and Agile delivery frameworks.Strong background in working with vendors, stakeholders, and cross-functional teams to translate business requirements into scalable and efficient technical solutions.CORE COMPETENCIES• Manage and Configure Various Atlassian Tools like JIRA,Confluence,Crowd,Bamboo and Bitbucket in the organization.• Hands - on experience in Consulting, Development and Administration of Atlassian tool suites (Workflow development and customization using ScriptRunner ( Groovy & Java) and Automation for Jira, installation, deployment, configuration, migration, etc.) on multiple environments(Data Center and Cloud).• Integrated jira with ServiceNow for bi-directional ticket synchronization between support and engineering teams.• Maintain responsibility for administration,maintenance,upgrades and enhancements to Jira confluence.• Administer JIRA\'s core and software,confluence and formulate technical solutions using JIRA and associated JIRA plugins or Atlassian products.• Administered Jira & Confluence (Cloud) environments, including user access management permission schemes, global configurations, and integrations to ensure secure and scalablem usage.• Designed, customized, and maintained workflows, issue types, custom fields, screens, boards, and schemes aligned with Agile and business requirements.• Implemented and managed Jira automations to reduce manual effort, improve process efficiency, and enforce governance standards.• Managed and supported Marketplace apps such as ScriptRunner, Xray, and eazyBI, including configuration, performance tuning, and license management.• Built advanced JQL queries, dashboards, and reports to provide actionable insights for stakeholders, leadership, and delivery teams.• Troubleshot and resolved user-reported issues, performed system audits, and established Jira best practices across multiple teams and projects.• Collaborated with project managers, business teams, and Atlassian support to deliver enhancements, improve system reliability, and support continuous process improvement.

Experience

1. Atlassian Consultant Jira Admin

   UST

   Oct 2023 — Present · Bengaluru, IN

   Tasks & Responsibilities:• Integrate Jira with other tools and systems to enhance collaboration.• Ensure seamless data flow between Jira and other project management tools. Install, configure, and manage plugins to extend Jira\'s functionality.• Create and maintain comprehensive documentation for Jira configurations and processes.• Collaborate with cross -f unctional teams to understand project requirements.• Secure eazyBI Connector for Jira. easily connect Jira with eazy BI to build and share powerful Jira reports in eazyBI• Created and maintained Confluence spaces and JIRA projects.• Design custom Jira workflows for different issue types to assist in Automation of provisioning, build & deploy servers, and applications as well as other continuous integration workflows.Projects/ Achievements:• Developed custom automation rules and integrations using ScriptRunner and Jira REST APIs, enhancing system functionality.• Successfully managed multiple responsibilities with tight deadlines.• Imported several JIRA projects not only from other server JIRA instances but also fromcloud instances

Education

• Andhra University

  Master of Computer Applications - MCA, Computer Science

• Andhra University

  Bachelor of Science - BS