Veena Madhu Kumar
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- Role
- Application Support Specialist at IBM
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Veena Madhu Kumar
A Seasoned professional and proponent of scientific integrity, leveraging experience in…
Experience
Application Support Specialist
Jan 2013 — Present · Bangalore Urban, IN
Philip Morris International :Service Lead for MasterControl QSS modules (Process, Audit, Supplier, Portal); configured forms, data structures, reports, and workflows- Authored and reviewed key validation artifacts: URS, FRS, IQ/OQ/PQ protocols, and Validation Summary Reports (VSR). Ensured SOP, CAPA, and change control compliance across QMS and CDMS applications- Managed controlled releases to production via ServiceNow, ensuring traceability and compliance documentation- Supported decommissioning of legacy DMS (C-Docs).successful data migration to CTRenaissance®- Conducted global end-user training sessions and created SOPs and Work Instructions (WKI).Role: Validation Analyst – CTRenaissance® CDMS - Coordinated SFTP-based and manual data uploads; validated batch integrity and study-specific configurations- Created SOPs, facilitated change control processes, and conducted RCA on system anomalies- Participated in validation cycles using the R3 system, ensuring compliance and timely approval.
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