Vedran Jelaca Jelic
Head of Customer Experience & Cac Strategic Operations @Mercedes-Benz USA
Atlanta, GA, US
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MOBILE NUMBERS
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WORK HISTORY
Oct 2022 — Present
Head of Customer Experience & Cac Strategic Operations @Mercedes-Benz USA
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Atlanta, GA, US
Lead Voice of Customer efforts across MBUSA, including initiatives and projects aimed at improving customer experience and loyalty. Additionally, manage non-customer facing aspects of MBUSA\'s Customer Assistance Center; i.e Process and System Management, Project Management, Process Engineering, Data Analytics, Budgeting & Reporting.
EDUCATION
2004 — 2006
Universidad Carlos III de Madrid
Business Management
2006 — 2010
Maastricht University
International Business
SKILLS
Business PlanningBusiness StrategyEnglishAutomotiveGermanMicrosoft OfficeProject ManagementCrmCustomer ServiceCustomer SatisfactionAnalysisTeamworkPowerpointMicrosoft ExcelTeam LeadershipSapSpanish
ABOUT VEDRAN JELACA JELIC
Head of Customer Experience & CAC Strategic Operations at Mercedes-Benz USA
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