Vedanth Jakkula
Technical Support Associate | Expertise in Active Directory, JAMF, Citrix Cloud, Networking, VPNs & Cross-Platform Troubleshooting (Windows/Mac/Android/iOS) | 1 Year of Experience in Delivering IT Solutions.
- Role
- Technical Support Specialist at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vedanth Jakkula
With over 2 years of experience in IT support, I specialize in delivering end-to-end…
Experience
Technical Support Specialist
Jan 2025 — Present · Hyderabad, IN
As a Technical Support Associate at Deloitte, I provide critical support for internal applications, specifically our suite of auditing tools, ensuring seamless operations for both global internal practitioners and clients. My role is pivotal in maintaining productivity and efficiency by delivering timely and effective technical troubleshooting and issue resolution.Key Responsibilities :Technical Troubleshooting & Issue Resolution : Provide comprehensive technical support to resolve complex issues related to Deloitte\'s internal auditing applications, ensuring minimal disruption to operations.Multi-Channel Support : Manage and resolve support tickets submitted via webforms, email, and phone calls, demonstrating strong communication and problem-solving skills.Collaboration & Communication : Work closely with the Product Support and Development teams to identify and address application issues, contributing to continuous improvement efforts.Client & Practitioner Support : Deliver exceptional support to both internal practitioners and external clients, ensuring a positive and efficient user experience.Product Improvement & Feedback : Provide valuable insights and feedback to the Product and Development teams, contributing to the enhancement of application functionality and user experience.Goal Achievement : Support team goals by efficiently resolving technical issues and contributing to the overall productivity of the organization.Auditing Application Expertise : Develop and maintain a deep understanding of Deloitte’s internal auditing applications, enabling effective troubleshooting and support.Skills* Technical Troubleshooting* Customer/Client Support* Problem Solving* Communication (Written and Verbal)* Collaboration* Application Support* Product Improvement* Auditing Application Knowledge (Specific to Deloitte\'s internal tools)* Ticket Management (Webforms, Email, Phone)
Education
Swami Vivekananda Institute of Technology
Bachelor of Technology - BTech
2019 — 2023
Swami Vivekananda Institute of Technology
Bachelor's degree
2019 — 2023
Swami Vivekananda Institute of Technology
Bachelor's degree
2019 — 2023
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