Vedant Verma

About Vedant Verma

I am an ITIL-driven Incident & Change Management professional with hands-on experience in managing end-to-end service operations in a high-demand, 24x7 environment. Currently supporting a major telecom client, I lead efforts in minimizing downtime, streamlining change control processes, and ensuring service continuity through structured governance and stakeholder collaboration.My role includes validating RFCs, chairing CAB meetings, coordinating access for engineering teams, and producing management-level reports. I’m well-versed with ServiceNow, stakeholder communication, and Agile governance, and I maintain a proactive approach to driving SLA compliance and operational excellence.I’m now looking to grow in a role that values structured IT service delivery, offers room to expand my expertise in ITIL and cloud platforms, and encourages continuous improvement.

Experience

1. Associate Engineer

   BT Group

   Nov 2021 — Present · Gurugram, IN

   Managing the lifecycle of high-priority incidents and coordinating resolutions within SLA timelines.2. Validating Request for Change (RFC) forms and ensuring they comply with CAB requirements.3. Leading and chairing Change Advisory Board (CAB) meetings as per ITIL standards.4. Coordinating access and approvals for field engineers and delivery teams across multiple domains.5. Using ServiceNow to log, track, escalate, and close incident/change tickets effectively.6. Engaging stakeholders across technical and business units to ensure seamless communication and resolution.7. Supporting Agile governance, change control boards, and 24x7 service continuity processes.

Education

• Jabalpur Engineering College

  Master's degree

  2019 — 2021