Vedant Singh Bhadouriya

Associate Customer Service Manager @IDFC FIRST Bank

Ujjain, IN

Branch Operations: The manager is responsible for the daily administration of the branch, ensuring smooth day-to-day operations and service delivery.Customer Lifecycle and Service: Ensuring seamless maintenance of the customer lifecycle by fulfilling requests and providing excellent customer service is a primary accountability. This involves assisting customers with inquiries, resolving issues, and managing customer satisfaction.Compliance and Risk Management: The role requires ensuring strict compliance with the bank\'s procedures and policies, performing document verification (including KYC checks), and maintaining a good audit rating for the branch.Transaction Handling: Handling cash and clearing transactions is a part of the daily duties.Efficiency and Process Optimization: The manager is tasked with overseeing quality initiatives to optimize processes, improve service efficiency, and enhance service levels (SLAs).Digital Adoption: Responsibilities also include promoting digital platforms and ensuring customers are onboarded and activated on these services.Collaboration: Working with other teams and support functions is required to provide comprehensive products and service offerings to customers.

Vikram University

B.com Honours

Cambridge School Ujjain

School