Vedant Shete

Business Analyst & Crm Analytics Consultant @ICICI Lombard

Working at the intersection of data analytics, CRM strategy, and business consulting in the motor insurance sector. As a Business Analyst, I: Managed and analysed CRM data for 50+ enterprise motor insurance clients (2W & 4W) across 10+ Maharashtra locations using Autoninja CRM, SQL, and Excel Delivered a consistent 10–15% improvement in customer retention by building MoM/YoY churn analysis models and translating findings into targeted client strategies Served as primary business analyst and consultant — conducting requirements gathering, gap analysis, performance diagnostics, and stakeholder-facing data presentations for regional heads Acted as core business stakeholder in Autoninja CRM Version 2 development — defining business rules, user workflows, reporting requirements, and UAT test cases with technical teams Led cross-functional analytics projects with ICICI Lombard\'s central and ANPB business teams at PAN India scale — synthesising multi-source data into executive-ready insight reports Applied Generative AI tools to accelerate analytical workflows and automate insight generation Tools & Skills: SQL · Power BI · MS Excel · CRM (Autoninja) · Data Analytics · Statistical Analysis · KPI Reporting · Requirements Gathering · Stakeholder Management · Generative AI