Vebhav Anand

Captive - Outsourced - 3rd party Call Centre Operations || Healthcare, FMCG & E-commerce || D2C, B2C & B2B| Sales & Service delivery || Data Analytics || Digital Marketing

Role
General Manager at Cogent E Services
Location
New Delhi, DL, IN
LinkedIn followers
500 followers

About Vebhav Anand

Strategic Operations Leader with 25+ years of expertise in scaling multi-geographic…

Experience

  1. General Manager

    Cogent E Services

    Dec 2024 — Present

Education

  • The Frank Anthony Public School

    ISC, Commerce

    1976 — 1990

  • Shri Ram College of Commerce (SRCC)

    B Com (H), Commerce

    1990 — 1993

  • FORE School of Management, New Delhi

    Master of Business Administration - MBA, Marketing

Skills

  • Bpo
  • Service Delivery
  • Strategy
  • E-Commerce
  • Talent Acquisition
  • Customer Experience
  • Start-Ups
  • Program Management
  • Customer Satisfaction
  • Negotiation
  • Process Excellence
  • Long-Term Customer Relationships
  • Mis
  • Employee Engagement
  • IT Service Management
  • Account Management
  • Management
  • Performance Management
  • Crm
  • Operations Management
  • Vendor Management
  • Leadership
  • Call Center
  • Outsourcing
  • Process Management
  • Information Technology
  • Business Strategy
  • Team Management
  • Transition Management
  • Soft Skills
  • Sales
  • Business Development
  • Call Centers

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