Vikas B.
Enteprise Architect @Tata Consultancy Services
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WORK HISTORY
Enteprise Architect @Tata Consultancy Services
Manchester, GB
Enterprise Architect – Pensions, Protection (Insurance) & Investment Solutions. Cross Enterprise Customer Engagement & Digital Transformation Program.Serving as enterprise architect for a major mutual pensions & protection provider, leading two cross-organisational digital transformation initiatives including document digitisation and orchestration. ensuring seamless access across web, mobile & all digital channels. • Digital Transformation: Architecting scalable, cloud-first solutions to modernise system to support strategic business objectives, for consistent and secure customer data across platforms. • Driving automation, building platform for agentic AI based self-service capabilities, and AI-driven insights, reducing manual intervention and improving efficiency. • Utilising Microsoft Dynamics 365 (D365), Power Platform, Power Automate APIM, Azure tenancy, identity management & secure access to legacy & micro-services. • Ensuring seamless integration between cloud-based and legacy systems, enhancing interoperability & customer experience. • Enabling omnichannel digital service delivery through microservices and APIs, optimising customer interactions across traditional & digital channels.* Orchestrating different services • Managing complex stakeholder landscapes, engaging with senior leaders, governance committees, program managers, and operational teams. • Spearheading cloud migration strategies, ensuring scalable, compliant, and secure digital transformation for large enterprises. • Architecting solutions for Vulnerable Customers in pensions, annuities, and protection, ensuring FCA & Equality act compliance. • Designing enterprise solutions for closed and open book portfolios, integrating data from multiple systems post-mergers and acquisitions. • Modernising digital documentation distribution improving operational efficiency. • influencing key decisions on cloud adoption and system modernisation.
EDUCATION
Sheiling House School
ISC, Commerce
Devi Ahilya Vishwavidyalaya
MBA, Masters in Marketing & Information Technology
Imperial College London
AI ML Engineering Program, Artificial Intelligence
Methodist
10th, ICSE subjects
ABOUT VIKAS B.
Enterprise Architect & Technology Leader | CTO Aspirant | Advancing AI/ML Engineering with Imperial College London & CorndelI am an accomplished architectural thought leader with 20+ years of global experience delivering large-scale IT transformation across Financial Services and Retail — spanning pensions, insurance, annuities, protection, investments, payments, and digital transactions.Recognised for driving strategic technology change in highly regulated environments (FCA, PRA, PCI DSS, GDPR), I specialise in aligning enterprise architecture with business strategy to enable digital-first operating models. My portfolio includes complex legacy modernisation, cloud adoption, and AI/ML enablement across enterprise platforms.I have led and delivered transformation programmes in the UK, Australia, EU, Middle East, and India, working with top-tier organisations to: • Modernise Policy Administration Systems (PAS) and closed/open-book platforms • Re-architect and automate vulnerable customer services • Integrate AI, cloud, and CRM technologies for scalable digital operationsCore Expertise • Digital Transformation: Replacing legacy and paper-based operations with cloud-enabled, digitally orchestrated services • Enterprise Architecture Leadership: Roadmap design, governance, business capability modelling, MACH & microservices architectures • Cloud & SaaS: Azure, AWS, Oracle, Dynamics 365; hybrid and multi-cloud deployments • Dynamics 365 (D365): CRM, Customer Engagement, Marketing, Customer Insights Journeys & Sales; Dataverse-centric integration • AI/ML Enablement: Conversational AI, analytics, predictive reporting, and AI-driven productivity tools • Payments & FinTech: Secure, PCI-compliant omnichannel payment solutions with tokenisation and fraud controls • Security & Compliance: IAM, RBAC, CIEM, and Zero-Trust frameworks aligned to regulatory standardsMy leadership style is collaborative, outcome-driven, and focused on building high-performing teams that deliver tangible business value through architectural clarity, innovation, and disciplined execution.
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