Vaughan Cooke
Manager, Technical Training @EvenUp
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WORK HISTORY
Manager, Technical Training @EvenUp
Montreal, QC, CA
Managing a global team of technical trainers with ongoing coaching, feedback, and support. Driving KPIs and fostering a continuous learning and improvement environment through one-on-one coaching sessions, team meetings, and peer-to-peer mentorship.
EDUCATION
McGill University
Bachelor of Music - BMus, Music performance
SKILLS
ABOUT VAUGHAN COOKE
I am a highly motivated and progress-focused Trainer and People Manager with a long-standing background in the industry. With a track record of being efficient and dependable, I have trained and led engaged and motivated teams.I have a strong working knowledge of the customer service and telecom industries, with additional contact center experience in data collection, technical support, and fundraising. I have been responsible for both training and leading teams of frontline customer service agents, who assisted customers by phone and chat. As Customer Care Leader, I went above and beyond my role to craft tools and resources that benefited the company as a whole, resulting in an increase in productivity at various levels of the business. I was also relied on for my abilities to gather, collect, and analyze data to better facilitate fact-driven business decisions. Throughout the course of my career, I have honed my communication and critical thinking abilities. I am a capable and consistent problem-solver, skilled at prioritizing and managing a team with proficiency.I have a progressive mindset and am in tune with new developments in my field. I have proven to be effective and collaborative with strong leadership talents.
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