Vatsal Lodha

About Vatsal Lodha

I am a ServiceNow Senior Technical Architect with 7+ years of experience designing and delivering enterprise-grade solutions across ITSM, CSM, and ITBM modules.I specialize in translating complex business requirements into scalable ServiceNow architectures, leading development teams, and driving end-to-end project execution.In addition to solution delivery, I actively contribute to pre-sales and solution consulting initiatives, including leading technical demos, participating in client discovery sessions, designing solution architectures for proposals, and supporting estimation and bid responses. I collaborate closely with sales and business teams to convert opportunities into successful enterprise engagements.Over the years, I have:• Led multi-module enterprise implementations• Designed scalable and secure ServiceNow architectures• Managed cross-functional and distributed teams• Delivered complex integration solutions across multiple platforms• Accelerated implementation timelines while maintaining governance and quality standardsI am passionate about building future-ready ServiceNow ecosystems, enabling digital transformation, and mentoring fresh talent to become industry-ready professionals.Open to: Enterprise consulting | Architecture engagements | Strategic ServiceNow implementations

Experience

1. Senior Technical Architect

   Customizo | ServiceNow Elite Partner

   Oct 2025 — Present

   Leading end-to-end architecture and delivery of enterprise-scale ServiceNow implementations- Designing scalable solutions aligned with client business strategy and digital transformation goals- Defining data models, security architecture (ACL strategy), and integration frameworks- Conducting stakeholder workshops and translating complex business requirements into scalable technical solutions- Establishing development standards, governance frameworks, and performance optimization strategies- Mentoring and guiding development teams to ensure high-quality and on-time project delivery Pre-Sales & Solution Consulting- Leading technical demos and solution walkthroughs for prospective clients- Supporting proposal creation, solution estimation, and architecture design during bidding phase- Participating in client discovery calls and requirement discussions- Providing technical recommendations aligned with client business objectives- Collaborating with sales teams to convert opportunities into successful engagements

Education

• Swami Keshvanand Institute of Technology, Jaipur

  Bachelor of Technology - BTech, Computer Science

  2014 — 2018

• NMIMS CDOE

  Master of Business Administration - MBA, Information Technology

• St. Paul's Sr. Sec. School, Chittorgarh

  XII, PCM

  2013 — 2014

• New Look Central School, Banswara

  X

  2011 — 2012