Vatsal Srivastava
Associate Engineer – SITA✈️ | 24×7 Airport IT Support | SBD Systems | Passenger Processing Operations
- Role
- Associate Engineer at SITA
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Vatsal Srivastava
Associate Engineer at SITA with hands-on experience in airport IT operations, including maintenance of SBD kiosks and CUTE systems. Responsible for system monitoring, issue resolution, and operational support to ensure smooth airport and passenger operations. Interested in growing within aviation technology and critical infrastructure support.
Experience
Associate Engineer
Jan 2025 — Present · Lucknow, IN
Provide L1/L2 technical support for a Self-Bag Drop (SBD), kiosks, Cute and associated hardware/softwareMonitor system performance and ensure high availability of mission-critical airport systemsPerform incident management, fault diagnosis, root cause analysis, and issue resolution under SLA timelinesCoordinate with airport authorities, airlines, CISF/security teams, and vendors for smooth operationsSupport system upgrades, deployments, and preventive maintenance activitiesMaintain operational documentation and follow ITIL-based processesWork in live airport operational environments, ensuring passenger flow and safety are not impacted
Education
St. Xavier's High School
Intetrmediate, SCIENCE
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - B Tech, Electrical engineering
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