Vathsala Cha
IT Service Management , SIAM , IAITAM , ISO 20K auditor
- Role
- Itsm Leader at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vathsala Cha
Overall 18 years of relevant experience in IT Services Industry with expertise in ITIL & SIAM Process Consulting and its end-to-end implementation for Transition & Transformation projects. Having worked for top notch clients globally across industry verticals. I am equipped with ITIL V3 Expert & IAITAM CHAMP (USA) & Software Asset Management certifications. Areas of Expertise : • Focused work on SIAM, ITIL V3 & ITAM process design & end-to-end implementations, sustaining of processes by designing Reporting and Governance framework, managing of Core SIAM Vendors• Designing of SLA framework as per the industry benchmarks and its E2E implementation. • Profound Project Management experience in onboarding Service levels and Reports in Analytics tool. Responsibilities included project planning, internal & external stakeholders management, UAT, overseeing of SLA onboarding in ServiceNow for successful implementation of reporting through Analytics tool( Qlikview) for very large and medium sized projects.• Integration of SLAs and Service Reports data from various tools viz. Microfocus, NexThink, ServiceNow, SIEM, SCCM, backup for single pane of glass for seamless reporting through Analytics Tool.• Exposure to design and development of processes for Cloud Server provisioning and onboarding. • Implementation of SR Catalogues for Standard & Non Standard through ServiceNow• identify & close delivery gaps through continual improvements. • Support the sales effort to ITSM & ITAM solution by providing collaterals and inputs to RFP responses and solutions. • Delivery Assurance Lead to validate ITIL & SIAM Process solutions, sizing and service levels for new contracts• Have led cross-functional Services and managed POs for the large and complex IT international projects. • Designed and developed ITIL Maturity Assessment questionnaires. Conducted the ITIL & ITAM. Process maturity assessments, identified improvement opportunities and implementation plan.
Experience
Itsm Leader
Jul 2025 — Present
Education
India
Master of Computer Applications - MCA, Computer Science
India
Master of Science- MSc
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