Jeff Prillaman

About Jeff Prillaman

I am known for working globally to deliver customer experience innovation and revenue growth: Migrations and transformations require an innovative change agent, translating organizational vision into strategic scaling through expansive cloud and AI-driven initiatives-I am an Experienced global IT leader servicing healthcare, financial services, and advanced manufacturing with multi domain multi geography teams-I am Celebrated for operational excellence, predictive precision, and an unyielding drive for innovation, expertly navigating complex challenges and empowering global teams to deliver groundbreaking solutions, cultivating a culture of relentless innovation and unparalleled With management and business acumen credentials from UVA’s Darden School of Business and a master’s degree in performance from The Juilliard School, connected to transformational technology architecture skills from Cisco, I embody creativity discipline performance and strategic acumen delivering growth and margin performance.

Experience

1. Program Delivery Manager

   Cisco

   Jun 2017 — Present · Martinsville, VA, US

   Network Transformation Migrations Delivery for Premiere Healthcare Customer Plan Design and Implement services leadership 100+ clinical and hospital migrations bridging network, calling, and security with device remediations at all levels. Full stack transformation with flawless delivery is the expectation and result. Professional Services at Speed & Scale:• Migrated 1M+ Webex calling seats globally, averaging 100k+ per quarter, Leading 160+ Cloud Collaboration migration teams as Global Program Manager for Webex Setup Assist over 3 years.• Secured $70M in bookings from calling customers over 2 years.• Launched a new Webex Contact Center service offering with $2M in bookings in 9 months (20+ customers).• Projected $12M in bookings for Webex Contact Center Enterprise migration in FY24.• Integrated product and services delivery in a next-gen Cisco partnership with Collaboration BU Product Leads.Agile Software Development:• Delivered 40% reduction in Level of Effort (LOE), boosting margin performance for migration service delivery.• Developed global agility with support teams across India, Mexico, and Prague.• Self-Service Visualizations:• Simplified metrics with AI-driven dashboards, reducing reporting demands by 80%.• Designed and delivered Business Insights applications using Power BI, Power Tools automation, and SharePoint.Multigenerational Cross Architecture Staff Empowerment:• Trained and enabled a global PMO of 40+ PMs using 90/10 division master/apprentice model.• Managed knowledge transfer: Using 2 senior architects per platform, trained and enabled over 150 engineers for cloud first migration methodology and next generation tooling.• Achieved a one-week speed to efficacy metric for team assignment and on the ground support for new deals globallyCross Architecture Strategy & Roadmaps Consulting:

Education

• Drewry Mason High School

  High School Diploma, Honors Graduate

  1983 — 1988

• University of Virginia Darden School of Business

  Certificate, Executive Certificate in Management

  2003 — 2006

• The Juilliard School

  MM, Vocal Performance and Pedagogy

• The George Washington University

  Certificate, Master's Certificate in Project Management

  2000 — 2002

• Westminster Choir College

  BM, Vocal Performance and Pedagogy

  1988 — 1992

Skills

• Cloud Computing
• Enterprise Software
• Enterprise Architecture
• Program Management
• Staff Development
• Analysis
• Social Media
• Business Analysis
• Mentoring
• Vendor Management
• Strategy
• Cross-Functional Team Leadership
• Business Strategy
• Consulting
• Process Improvement
• Business Process Improvement
• Enterprise Collaboration
• Management Consulting
• Business Process
• Leadership
• IT Strategy
• Agile Methodologies
• Performing Arts
• Management
• Mobile Devices
• Project Management
• Managed Services
• Integration
• Project Portfolio Management
• Change Management
• Negotiation
• Information Technology