Vasu Ramachandran
Director Customer Engineering and Support@AppDynamicsICF trained Life Coach, IDP, Women\'s Leadership, Personal Development, Social Impact Inclusion.DM me if interested in an exploratory pro bono session
- Role
- Director Customer Support at Appdynamics
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vasu Ramachandran
Support Engineering Leader: Expert in building metric-driven, customer-centric support organizations with an employee-first approach. Skilled in seamless CRM tool integration and process optimization. ICF trained Leadership and Professional/Personal Development coach, mentor for Women\'s leadership and one of the DEI representative for CX. Explore more with a pro-bono session @ https://calendly.com/vasurama2021/30min.Regional Leadership: Lead the APAC AppDynamics support group at Cisco Inc, collaborating closely with Customer Success, Sales, and Professional Services to deliver a unified customer experience. Established the APAC Support organization from the ground up, optimizing support best practices, enhancing customer satisfaction, and instituting a streamlined escalation management process for premium accounts.Engineering Leadership Experience: Senior engineering roles with Amazon Retail and EMC-Legato, specializing in complex software product development, IP creation, and process improvements. Delivered customer POCs and demos to drive product value and adoption.Track Record of Operational Excellence: Proven ability to enhance release quality, automate workflows, and improve predictability. Successfully built and scaled multiple teams from scratch, including direct engagement with high-impact customers.Start-up Experience: Experienced in the dynamic start-up environment, adapting quickly and innovating to meet unique business challenges.Open to International Relocation: Flexible for opportunities that require relocation to enhance global reach and impact.
Experience
Director Customer Support
Jan 2016 — Present · Bengaluru, IN
Customer Engineering and Support- APM, End user Monitoring and Analytics. Lead support teams out of Bangalore to enable Sales POVs, unblock customers facing issues in using/deploying AppD, Community KBs and response to posts, work in tandem with OPS teams to deliver maximum uptime for SaaS customers, tooling for support automation towards ticket deflection and avoidance.
Education
Case Western Reserve University
MS, Computer Engg
1992 — 1994
Devi Ahilya Vishwavidyalaya
MS, Comp Sc
1988 — 1990
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.