Vasudha Berry
Account Manager at Birdeye
- Role
- Account Manager at Birdeye
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
About Vasudha Berry
Building on a successful journey as a Sales Development Representative (SDR) and Business…
Experience
Account Manager
Apr 2024 — Present · IN
Proactively drive customer success by leveraging health scores to initiate timely communication and strategic outreach•Act as a liaison across cross-functional teams—seamlessly coordinating with Product and Sales to resolve client needs and unlock value•Deliver tailored, web-based onboarding sessions and product trainings to ensure platform confidence and ease of use•Develop Reactivation Strategies: Create tailored strategies and campaigns to re-engage these dormant accounts, including personalized outreach and special offers.•Customer Outreach: Reach out to former clients via email, phone calls, or meetings to understand their current needs and address any concerns that led to their inactivity.•Review Account History: Assess past interactions and transactions to tailor your approach and offer relevant solutions.•Coordinate with Sales and Support Teams: Collaborate with internal teams to ensure a unified approach and to address any issues that may have contributed to account dormancy.•Monitor and Report: Track the effectiveness of reactivation efforts, measure success rates, and report on progress to senior management.•Build Relationships: Rebuild and strengthen relationships with reactivated clients to foster long-term loyalty and engagement.•Provide Solutions and Updates: Offer updated products or services and solutions that align with the client’s current needs and market conditions.•Feedback Collection: Gather feedback from reactivated clients to improve the reactivation process and prevent future inactivity.•Follow-Up: Ensure continued engagement by setting up regular check-ins and offering ongoing support.
Education
Guru Nanak Institute of Management and Technology, Ludhina
Bachelor's degree, Computer Application
2015 — 2018
BCM Arya Model Sr. Sec. School
Science
2012 — 2014
Balaji Institute of International Business
PGDM, International Business
2018 — 2020
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