Vastille E.
Escalation Manager @Microsoft
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WORK HISTORY
Escalation Manager @Microsoft
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.My notable achievements: Small Gestures Award Constellation Award Copilot Champion
EDUCATION
Harvard Business School
Leadership Program
McGill University
Master’s Degree, Information Science/Studies (Knowledge Management)
Liberty University
Bachelor of Science, Business Management
Massachusetts Institute of Technology
Certificate, Digital Transformation (AI and IoT to Cloud, Blockchain and Cybersecurity)
ABOUT VASTILLE E.
Enthusiastic about the intersection of information and business even from a young age, I pursued challenging academic and professional opportunities that positioned me as a global operations expert in- Knowledge Management- Information Management- Digital Transformation & Digitization- Information ArchitectureFrom my work at prestigious 2 United Nations agencies to my integral role serving Fortune Global 500 companies, I navigate major IT transformations to address complex operational needs. My notable projects include- Enterprise Content Management Project- Global Microsoft 365 Implementation- SAP Invoice Solutions Implementation- SharePoint-OpenText IntegrationWith my deep subject-matter expertise, I am an unwavering bilingual (FR/EN) asset to support highly valued corporate clients.* TRAILBLAZING KNOWLEDGE MANAGEMENT IN THE TECH EVOLUTION. I am wired to constantly evolve, embrace cutting-edge technologies and solutions, and serve as a visionary expert guiding multiple initiatives among cross-functional teams.* EMPOWERING CAREERS AS TRAINER & MENTOR. In addition to the essential technical trainings I deliver to hundreds of end-users worldwide, I am also a trusted mentor to colleagues, from executing onboarding to providing guidance for career growth.* NAVIGATING GLOBAL & MULTI-CULTURAL PARTNERSHIPS. Thriving in global environments, I seamlessly operate as a leader in diverse international environments, and partner to individuals and teams with various backgrounds.MORE ABOUT ME…Outside of professional activities, I am a self-published author of a devotional book and an international volunteer who contributes to educational projects for youth. I play the viola and follow the latest in sports.
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