Vasti Hernandez
Customer Success Manager @ PartnerPortal.io | Software Implementation, Troubleshooting
- Role
- Customer Success Manager at Partnerportal.Io
- Location
- Clayton, NC, US
- LinkedIn followers
- 500 followers
About Vasti Hernandez
Experienced customer service professional bringing 8 years of quality performance. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction and business goals. Familiar with the processes of customer needs assessment, quality standards for services, and customer retention. Bilingual: English/Spanish.
Experience
Customer Success Manager
Jun 2022 — Present
Responsible for overseeing all customer communications, managing support tickets, and coordinating bug reports with engineering to ensure timely resolutions. Focused on driving customer retention through proactive engagement, issue resolution, and delivering a seamless support experience.
Education
Macomb Community College
Certification, Phlebotomy Technician/Phlebotomist
2018
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