Asokkumar Varadharajan
Cloud Support Manager - APJ at Tech Data
- Role
- Support Manager - Apj at Tech Data APAC
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Asokkumar Varadharajan
13+ years of experience as Microsoft Certified Cloud Solutions Expert. 22 years of…
Experience
Support Manager - Apj
Oct 2018 — Present · Chennai, IN
Effectively launch and establish a support and services team from scratch, offering comprehensive assistance for multiple cloud services (Microsoft, VMware, Acronis) across 7 countries in the APJ region. Lead recruitment efforts, hire, and train support professionals, fostering a collaborative and customer-focused work culture. Lead the development of cloud strategy, including designing, implementing, and supporting cloud-based infrastructure. Develop and implement scalable support processes, resulting in streamlined workflows and improved efficiency. Define and monitor key performance indicators (KPIs), ensuring the team consistently meets or exceeds service level agreements (SLAs) for each cloud service. Establish and maintain strong relationships with cross-functional teams, collaborating with product development, sales, and marketing to enhance the overall customer experience. Implement effective cloud solutions, ensuring seamless migration and integration for clients, and successfully increasing business through these strategic solutions. Develop and uphold the customer relationship management platform and cloud telephony system for the technical support team. Implement artificial intelligence and automation to streamline the triage and assignment of support incidents to agents, significantly reducing their workload and allowing them more time to focus on customer issues and enhance their technical skills. Create a Power BI dashboard to present the performance metrics of the support and services team to regional and country business leaders. Conduct regular training sessions to keep the team updated on new cloud service features, industry best practices, and customer support methodologies. Established and led the Cloud Center of Excellence (CoE) team for Microsoft cloud services. Handed over the CoE team management in the APJ region to a colleague, while I focused on starting the cloud services business.
Education
PSG College of Technology
B.E.
1998 — 2002
KSR Matric Hr Sec School
HSC
1996 — 1998
Skills
- Requirements Analysis
- Cloud Computing
- Vendor Management
- Business Analysis
- Windows Server
- Channel Partners
- Data Center
- Solution Selling
- Pre-Sales
- Microsoft Exchange
- Business Development
- Team Management
- Solution Architecture
- Virtualization
- Product Management
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