Vasim Akram
Sr. SPS Associate | Brand Support @Amazon
- Role
- Sr Sps Associate - Seller and Brand Support - Us Eu at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vasim Akram
A competent professional with overall 5+ Years of experience Post MBA in B2B / B2C Sales, SAAS Sales, Sales Operations and Seller Support. Successfully Managed Digital Transformation Sales Engagements with Mid-Level Sales Roles for Local and Global Regional Business Exposure.Capable to ideate new business opportunities for various clients, convince clients and generate regular & genuine inflow of business, basis understanding of various trends & aspects impacting the industry.
Experience
Sr Sps Associate - Seller and Brand Support - Us Eu
May 2021 — Present · Bengaluru, IN
Assist Amazon sellers and merchants promptly and effectively, escalate sellers\' concerns as necessary. Keeping a cheerful and professional attitude at all times, presenting the company in a favorable light, and handling delicate situations with skill. Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Fostering a supportive team atmosphere and offering prompt assistance to teammates facing challenging situations as required. Maintaining first contact resolution, quality, productivity, attendance, and other acceptable performance indicators. Effectively seeking solutions through logical reasoning, data interpretation skills and identifying trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve Seller’s issues and questions. Provide timely process updates to the team.
Education
Madanapalli Institute of Technology & Science, Madanapalli
Master of Business Administration (M.B.A.)
2015 — 2017
Sri Venkateswara University
Sri Venkateshwara University
2012 — 2015
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