Vasiliy Baterianu
Provisioning Specialist Residential & Commercial Customers @Ting Internet
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WORK HISTORY
Provisioning Specialist Residential & Commercial Customers @Ting Internet
Toronto and Hamilton, ON, CA
EDUCATION
Far East Federal University
Bachelor's degree, Tourism and Travel Services Management
ABOUT VASILIY BATERIANU
A passionate and driven individual who\'s main focus always stays on customer satisfaction. I have worked with customers for many years and I know how to earn their trust, maintain the level of loyalty by providing high leaver of service. Over the recent experience, I have successfully applied my skills as proactivity with a 40+ cases per day, helping teammates with relevant solutions and showing always high average CSAT score of 95%+. Gradually, I was promoted to Team Leader for a team of 9 people (not included backing-up other leaders and providing trainings) and improved my Team Management, Leadership and Training & Development skills. I am also self-organized and professional in Google Workplace (Sheets/Word/Slides etc.), know how to work in Customer Relationship Management systems with creating a reports (Salesforce) and meet and improve the standards of metrics like CSAT/CES/NPS.
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