Vasilis Tsiakoumis
Senior Technical Account Manager @Infoblox
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WORK HISTORY
Senior Technical Account Manager @Infoblox
London, GB
Driving Customer Success Through Strategic Engagement and Technical ExpertiseI work closely with key accounts and strategic partners to ensure they derive maximum value from their Infoblox solutions. By proactively engaging with assigned accounts, I gain a deep understanding of their objectives and underlying needs, enabling tailored support and guidance.As the primary escalation point, I respond swiftly and effectively to critical issues, managing the escalation process to ensure timely resolution. I foster strong relationships across customer and partner ecosystems, collaborating seamlessly with Engineering, Professional Services, Solution Architects, and Sales to align efforts toward shared goals.I lead cross-functional teams to address both immediate challenges and long-term strategic initiatives, ensuring successful solution deployment and sustained performance. My role also includes providing expert consulting and technical support within complex environments, consistently upholding contractual SLAs and driving customer satisfaction.
EDUCATION
Hellenic Mediterranean University
Bachelor's Degree in Electronics Engineering
SKILLS
ABOUT VASILIS TSIAKOUMIS
Seasoned IT & Telecommunications LeaderWith over two decades of experience in the IT and telecommunications sectors, I bring a strategic and results-oriented approach to every engagement. My core strengths include cultivating strong, collaborative relationships with customers and partners, and rapidly mastering new technologies with depth and precision.I am highly adaptable and possess a keen ability to identify interdependencies and anticipate the broader impact of technical decisions on existing products and solutions. Known for my analytical mindset and attentive listening, I excel in troubleshooting complex issues and driving effective problem resolution through thoughtful analysis and hands-on expertise.Senior Technical Success Manager | SaaS & On-Prem Solutions | Customer Onboarding & Engagement | Software Deployment & Integration | API Configuration & Data Validation | Product Ownership & Documentation | Cross-Functional Leadership | Project & Stakeholder Management | Pre-Sales & Solution Design | RFI/RFP Response | Technical Account Management | Agile Delivery in Hospitality & Travel Tech | Business Analysis & Cost Estimation | Training & Support | Vendor Collaboration | Tools: Postman, JIRA, Confluence, Salesforce, MS Project, Visio
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