Vasif Kapadia
Associate Director - Client Connectivity @HSBC
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WORK HISTORY
Associate Director - Client Connectivity @HSBC
London, GB
Spearheaded HSBC’s digital transformation program to migrate 15K+ BB, MME & LC clients from legacy platforms to group digital channels, delivering ~$2M in annual cost savings- Developed and presented a strategic business case articulating functionality upgrades, migration value, and cost-benefit outcomes, securing senior level investment approval- Led a cross-functional delivery team of 100+ across FR, UK, CN & IN to drive product build, readiness, and end to end migration execution- Ensured seamless client transition by aligning Sales, Coverage, IT, Risk & Operations, establishing a dedicated helpdesk in Cairo and defining & tracking KPI’s to enhance onboarding efficiency. • Utilized client feedback and competitor benchmarking to launch new self-service features in EU markets. This includes launch of SEPA payment tracking, Payment investigation & Recall capabilities resulting in 30% reduction in helpdesk queries and 50% increase in self-service adoption rate within 1 year. • Streamlined client onboarding by mapping end-to-end workflows, eliminating manual redundancies, and launching an automated account addition process- reducing account addition SLAs from 3 days to under 1 and cutting operational overheads by 50%. • Directed Europe’s digital investment portfolio, securing $3M+ by translating client and change insights into business cases and presenting the regional roadmap to senior stakeholders. • Collaborated with Sales, RMs, Product and Integration teams to deliver tailored digital propositions for high-value corporates, strengthening strategic onboarding and supporting major RFP wins. • Launched multiple financial-grade treasury API capabilities by collaborating with clients and third-party vendors to co-create scalable, packaged connectivity solutions.
EDUCATION
S P Jain School of Global Management
Master of Business Administration - MBA (Finance, General)
University of Mumbai
Bachelor of Engineering - BE (Electronics)
ABOUT VASIF KAPADIA
With 15+ years of global experience at the intersection of corporate banking, digital platforms, and large-scale transformation. I lead high-impact product and platform initiatives across transaction banking, owning enterprise digital channels and client connectivity portfolios in regulated, multi-country environments.My work focuses on converting strategic investment into realised value by de-risking platform adoption, onboarding, migration, and monetisation, while elevating client and banker experience through scalable, self-service digital capabilities. Over the past five years, I have led complex transformation programmes delivering ~$2.4M in annual cost savings,~$2.2M in recurring net fee income, and a 50% reduction in onboarding operational overheads.I specialise in operating under complexity and regulatory pressure, aligning diverse stakeholders across product, technology, operations, sales, and compliance to deliver sustained outcomes at enterprise scale.
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