Vaseem Shaikh
Director at Firstsource
- Role
- Director at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vaseem Shaikh
18 years of enriched experience in Leading Large Operations, Customer Relationship Management, P&L Management, Operations & Financial Improvement, across different domains in BPO/BPS/KPO environmentA result oriented self-starter with a proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. A Confident decision maker and effective change agent with demonstrated ability to drive large teams and Organization forward. Thought leader and catalyst for change Specialties - Business strategy, P&L Ownership, End to End US Residential Mortgage services (Originations, Processing, Underwriting, Closing & Funding etc.), Customer Experience Management - Loyalty/Advocacy NPS, Stakeholder Management,Operations Optimization, Re engineering, Governance, Change Management
Experience
Director
Apr 2024 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Commerce (B.Com.)
Welingkar Institute of Management
Post-Graduate Diploma In Management, Human Resource Management
Skills
- Bpo
- Service Delivery
- Management
- Operations Management
- Call Centers
- Soft Skills
- Customer Satisfaction
- People Development
- Sla
- Performance Management
- Crm
- Service Management
- Team Management
- Transition Management
- Vendor Management
- People Skills
- Process Management
- Outsourcing
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
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