Saiteja Vasa
Actively Looking for new position | Senior ServiceNow Developer | ITOM | ITSM | HRSD | CSM | JAVA SCRIPT | Service Catalog | Service Portal | Discovery | CMDB | Service Mapping ||
- Role
- Senior Servicenow Technical Consultant at FedEx Dataworks
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Saiteja Vasa
Results-driven Data Analyst with 4+ years of experience delivering scalable analytics…
Experience
Senior Servicenow Technical Consultant
Apr 2024 — Present · Memphis, TN, US
As a Senior ServiceNow Technical Consultant, I have led end-to-end development and optimization of a ServiceNow ITSM implementation project, configuring key modules such as Incident, Change, CMDB, and Service Catalog to align with enterprise workflows. Designed secure role-based access controls (RBAC) and ACLs, developed automation scripts using Business Rules and UI Policies, and built integrations with third-party systems using REST, SOAP, and MID Server. Created scoped applications via App Engine Studio, enabled real-time tracking through Performance Analytics dashboards, and ensured platform stability through proactive maintenance, patching, and upgrade testing. Collaborated closely with stakeholders in an Agile environment, delivering tailored solutions with comprehensive documentation, user training, and continuous performance tuning. I worked extensively with MID servers, web services, email, and various technologies to integrate third-party tools with the ServiceNow platform.Demonstrated strong capabilities in ServiceNow configuration, workflow automation 🤝, and applying platform development techniques to streamline IT processes for improved service delivery and operational decision support.
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