Vasanth Sivasubramanian
Client Success Manager- Drivestream | MBA, NMIMS | Ex Freshworks | Ex Cognizant
- Role
- Client Success Manager at Drivestream
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vasanth Sivasubramanian
With an MBA in Marketing & HR from NMIMS and a Bachelor\'s in Engineering, I have…
Experience
Client Success Manager
Dec 2024 — Present · Chennai, IN
Serve as the primary liaison between clients and internal teams, fostering trust and transparency to build long-lasting partnerships and drive contract renewals and expansions.•Act as the voice of the customer internally, communicating their feedback and concerns to yhe technical and delivery teams to bridge the gap between client expectations and service delivery.•Collaborate closely with cross-functional teams—including product, delivery, and support—to ensure swift issue resolution and a seamless client experience across touchpoints.•Adhere to strict escalation protocols, driving accountability within teams and minimizing delivery gaps to enhance client satisfaction and overall project execution.•Ensure project and ticket compliance within JIRA, adhering to the Application Managed Services (AMS) process to maintain high standards of execution and governance.•Conduct regular meetings and check-ins with clients to analyze their challenges, identify areas for improvement, and proactively address potential roadblocks.•Champion a client-first mindset, leveraging insights and data to continuously enhance the quality of service and strengthen client relationships.
Education
NMIMS Indore
Master of Business Administration - MBA
2022 — 2024
Velammal Engineering College
Bachelor of Engineering - BE
2015 — 2019
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