Vasant Yadav

Experience

1. Itsm Manager

   Wipro

   Aug 2016 — Present

   Working as ITSM consultant with multiple accounts to set up governance, track the performance, report on the process performance. Leading ITIL Teams in multiple accounts, track their competency, work on their career empowerment.Apart from that I am working as a single point of contact for the execution of ITIL processes like Incident, Problem, Change, Availability and Capacity management, periodic reviews and monthly reports to the client, delivering Service Levels, review of RCA documents internally and with client, handling of internal and external escalations. Handling Escalation from client regarding resource or process related and prepares and track Action plan and ensure that it has been completed successfully.Act as a crisis manager during the occurrence of critical incidents, and co-ordinate and support other service Manager to bring right people and guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets.Accountable for the development of the people through regular coaching, continuous differentiation of performance, appropriate recognition of great performance, providing inputs and training on processes being developed for best practices.Report the Customer on all Process areas as per the contractual agreements.Responsible for goal setting, performance reviews and development plan for all direct reportees and provision of robust information for the senior management. Driving the internal audits, define and drive service improvement programs based on the external audit findings in multi-vendor environment.Working closely with cross functional team in multi-vendor environment to ensure timely resolution of issues.Apart from that also playing additional role as supporting project management and transition teams

Skills

• Vendor Management
• Major Incident Management
• Problem Management
• IT Operations Management
• IT Service Delivery
• IT Service Management
• Release Management
• Change Management
• Itil V3 Foundations Certified
• Telecommunications
• Sdlc