Varun Merupula
Head of Technology Operations Emea Uki and Global Executive Support @Genpact
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WORK HISTORY
Head of Technology Operations Emea Uki and Global Executive Support @Genpact
Lead transformation, stabilization, and day‑to‑day operations for end‑user services across EMEA and global accounts; manage direct reports and a matrix of cross‑regional teams reporting into my function- Own ISO and SOX compliance for workplace services, driving control design, audit evidence collection, remediation, and external audit liaison- Manage an annual operating budget up to $5M, delivering cost efficiencies through vendor consolidation, automation, and commercial renegotiation- Applied value stream mapping to onboarding processes to remove waste, reduce handoffs, and accelerate new‑hire time‑to‑productivity. Likewise, established offboarding processes to help recovery of IT Assets from leavers- Supported M&A programs across the last 12–18 years: in technical due diligence, integrate user environments, harmonised controls for SOX/ISO, and executed onboarding of acquired employees and devices- Stabilized critical support operations by creating rapid remediation squads, revising runbooks, and deploying targeted automation to restore SLA compliance- Established executive governance and reporting cadence to align operational KPIs with business priorities and risk posture.
SKILLS
ABOUT VARUN MERUPULA
Seasoned IT Operations leader with proven experience delivering high‑availability technology services across EMEA and global executive support. I manage end‑to‑end corporate technology operations, drive M&A integrations and new site rollouts, and ensure compliance with ISO/SOX frameworks and ITIL practices. I have overseen technology budgets M$, led cross‑functional teams and vendor ecosystems, and maintained business continuity through robust backup, archiving, and escalation processes. I partner with senior executives to translate business priorities, minimize downtime and accelerate support integrations.
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