Varun Kumar Booragala
- Role
- Senior Data Scientist at Deloitte
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Varun Kumar Booragala
Varun is a Sr Data Scientist with 9+ years of experience driving business impact through…
Experience
Senior Data Scientist
Jun 2021 — Present
Analyzed patterns of web search using NLP and ML and proposed recommendations, reducing call rate by 25% • Developed machine learning models to understand customer query intent and discovered 15+ pain points • Applied ML to automate process of identifying complaints, resulting in a decrease of human error by 18% • Partnered with 5 product teams and found areas of improvements to enhance customer satisfaction by 6% • Collaborated with data engineering team to automate 20 metrics that track the product performance • Identified data discrepancies and created reusable code artifacts which helped in adapting to 3 new use cases • Led 2 workstreams and mentored junior consultants in driving the business outcomes • Teamed up with business partners to understand their goals, established frameworks, executed statistical analysis, built data reports, designed performance metrics, and presented insights to various stakeholders
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