Varun Devgan

About Varun Devgan

I am having 8+ years of experience in Client Servicing, Sales, Enablement, Post Sales, Product Training, Escalation Handling, B2B, Calling, Mapping and Mail merges. Initial 3 years into IT Recruitment and 4.9 years as mentioned below in CLIENT SERVICING- Handling high revenue accounts by providing required services. Servicing clients by giving product training through outbound calls and welcoming the unattended incoming calls. Client Service Specialist with a strong background in leveraging SME to deliver exceptional client services to build and maintain long-term relationship by providing expert guidance and support. Servicing Client by providing post-sales services in helping them to login their account, checking remaining inventory, subscription end date, received responses and other required parameters to filter out responses as per their hiring criteria. Servicing Client by solving the challenges faced by them while using the product. Handling Client Escalations through E-mails, Inbound and Outbound Calls. Providing Post- Sales services which helps Account Manager to generate more profit while selling the product. Coordinating with Account Managers in case of Escalations from Paid and Existing Clients. Mapping the link of Job Portals (IIM, Hirist, Updazz, Engineeristic, Biojoby) and Job Count of Career Site and LinkedIn to search the contact number or E-mail ID of the concerned SPOC. Auditing Calls of new joiners and guiding them to give correct rebuttals related to client queries. Training new joiners in understanding the process from scratch.

Experience

1. Senior Associate (Operations)

   WNS

   Jul 2024 — Present · IN

   First point of contact for client queries through phone calls and emails.Proactively reach out to clients to develop strong relation and maintain client satisfaction by identifying further opportunities for service or existing areas for improvement.Perform document ID verification for new commercial clients and ensure compliance with CIP and KYC regulatory standards. Verifying Customer identification documents such as Signature Card, Resolution, Legal documents (Article of Association, Certificate of Incorporation, Certificate of Organization, Operating Agreement, Business Certificate, DBA Proof, Partnership Agreement, Certificate of good standing) Ultimate beneficial ownership information etc. Connecting and Sharing infraction to the client and branch through Webtool in case of missing or mismatch in documents for further review and investigation.

Education

• Jagan Institute of Management Studies (JIMS)

  Diploma in International Business

  2012 — 2015

• Central Board of Secondary Education (CBSE)

  12th

  2011 — 2012

• Punjab Technical University, Jalandhar

  B.B.A

  2012 — 2015

• Central Board of Secondary Education (CBSE)

  10th

  2009 — 2010