Varun Behl
Team Lead ,Strategy and Process Excellence| Audit- L&D | Quality and Training | Financial Crimes| Investigations| Anti Money laundering
- Role
- Team Lead Customer Stratergy & Process Excellence at Meesho
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Varun Behl
Financial crime investigator profession, businessman by blood and a coder by soul.
Experience
Team Lead Customer Stratergy & Process Excellence
Jun 2023 — Present
Improved platform-level CES (L1–L4) by driving process excellence initiatives.• Led Quality team to audit critical projects and enhance overall customer satisfaction.• Directed RCA team to analyze escalations from social media, NCH, and consumer forums, implementing solutionsthat reduced repeat escalations.• Designed, developed, and regularly updated SOPs across payments, ops CX, and logistics processes.• Audited non-voice processes, ensuring compliance and resolution effectiveness.
Education
HIllwoods Academy
Business/Commerce, General
2000 — 2012
Indian Statistical Institute
Six Sigma Green Belt
2017 — 2017
Delhi University
Bachelor’s Degree
2012 — 2015
Indira Gandhi National Open University
Master Of Commerce
2016 — 2018
Skills
- Escalations Management
- Six Sigma
- Management
- Deposit Review
- Operations Management
- Fraud Detection
- Customer Service
- Microsoft Excel
- Inter-Departmental Coordination
- Fraud Prevention
- Critical Thinking
- Microsoft Word
- Accounting
- Research
- Customer Support
- Sales
- Customer Relations
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