Varun Bathla
Ex. Axis bank/Airtel/APB/Big Bazar/Safexpress, Training & Development, Event Specialist, Customer Service Strategist, Business analysis, Operation management in various industries - Bank, BPO, Retails, Telecom, Logistics
- Role
- Head of Training at Positivity
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Varun Bathla
A planner, strategist, keen communicator and effective leader with excellent relationship…
Experience
Head of Training
Mar 2024 — Present
I am chartered with setting the vision and culture for achieving a very high quality of service across all stakeholders, owners, clients, employees.To achieve this charter, I measure satisfaction of our clients, associates, staff, seeking opportunities for improvement while fostering a fun, dynamic, community-friendly, collaborative, team-based environment.I specialize in running Induction Programs, Process/ Product Training, Soft skills, Business Writing & Speaking Skills, Behavioral Training, Content Development, Train the Trainer, TNA, Competency Mapping & Inductions.In this role, my key focus areas include establishing and managing learning and development processes for different business units, measuring effectiveness of training roadmaps and ensuring quality of training delivery. The role also involves continuously improvising capability development techniques by using technology at the workplace, managing the client & stakeholder relationships and handling all the accounts across geographies.Primary accountabilities encompass:Leading the entire training function and career success framework for the organization.Setting up the training function during Transition phase of the new accounts.Establishing and maintaining correct Hiring profiles for the accounts.Customization of Training Content keeping in minds the latest techniques and Adult Learning Principles.Mapping and driving Learning paths for all Associates, Front Line Managers, Subject Matter Experts and Service Delivery Leaders in the business.Training Delivery to all New Hires and existing population on the floor.TNI and Refreshers for all employees.Leadership Development Training for the account- focusing on current and future needs of the management.Work closely and in collaboration with various department heads and employees in developing unique and effective training solutions specific to the different departments.Client engagement and reviews.
Education
Chaudhary Charan Singh University
B.Com, Commerce
1993 — 1996
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