Varun Vittalpur

About Varun Vittalpur

With over a decade of experience in the IT industry, I\'ve specialized as a SuccessFactors Certified Consultant, overseeing various modules through implementation and support phases. My responsibilities include addressing daily tickets spanning multiple areas such as Employee Central, Time-off, Recruitment Management, and Learning Management System (LMS). I diligently troubleshoot these tickets, ensuring adherence to SLAs for timely resolution. Regular monitoring of the ServiceNow tool helps me promptly address new incidents and service requests. I actively collaborate with clients and the SuccessFactors team to effectively resolve tickets, maintaining clear communication throughout the process. Furthermore, I engage in testing wage types to align with client specifications and consistently follow predefined processes and queues to prioritize and resolve tickets efficiently. I specialize in resolving priority issues and troubleshooting master data issues to ensure smooth operation of the systems.

Experience

1. Senior Package Consultant

   IBM

   Jan 2023 — Present · IN

   Lead Employee Central implementation and support activities, ensuring smooth operation and high client satisfaction.Troubleshoot and resolve daily tickets related to multiple SuccessFactors modules including EC, Time-off, RCM, and LMS.Monitor and manage incidents and service requests through the ServiceNow tool, coordinating with clients and internal teams to resolve issues.Test wage types according to client requirements and adhere to predefined process queues to prioritize and resolve tickets effectively.My expertise extends to utilizing SAP Enable Now to enhance user training and system adoption, in-application guidance, ensuring a seamless user experience and effective system utilization.

Education

• Jawaharlal Nehru Technological University

  Master of Business Administration - MBA

  2008 — 2010