Varun Verma

About Varun Verma

I\'m a product manager with 15+ years of industry experience — including 8+ years in…

Experience

1. Product Manager

   Salesforce

   Oct 2020 — Present · Hyderabad, IN

   Led global launch of an autonomous support agent (Agentforce Employee Agent) across AMER, EMEA, and APAC for customer support engineers-Delivered AI-driven case classification using Einstein models, improving prediction accuracy and data governance from x% to y%-Laid foundation for multi-agent orchestration, enabling intelligent action reuse across internal tools and customer-facing AI agents-Led “Customer Zero” GenAI automation initiative, deploying solutions like Einstein Article Recommendations, Customer Experience Intelligence, and Service Assistant-Evangelized Responsible AI practices, focusing on agent transparency, hallucination reduction, and governance alignment-Collaborated with data scientists and engineers to deploy models and APIs using OpenAI, LangChain, and internal LLM Ops frameworks-Managed a cross-functional team of 3 Product Owners, 2 BSAs, and 30+ engineers across 3 product tracks; accountable for strategy, execution, and GTM readiness

Education

• Thapar Institute of Engineering & Technology

  Bachelor of Engineering (BE)

  2004 — 2008

• UW Foster School of Business

  Master of Business Administration (M.B.A.)

  2016 — 2018

• Birla Institute of Technology and Science, Pilani

  Masters in Artificial Intelligence & Machine Learning

Skills

• Microsoft Power Bi
• Team Management
• Pipelines
• Project Planning
• Strategic Planning
• Sap Erp
• C++
• Management
• Product Marketing
• Downstream Oil & Gas
• Business Strategy
• Google Adwords
• Scada
• Tableau
• Oil/Gas
• Sql
• Salesforce.com
• Amazon Redshift
• Energy
• Business Development
• Excel Models
• Iot
• Project Management
• Marketing
• Google Analytics
• Instrumentation
• Strategy
• Microsoft Office
• Petroleum
• Data Analysis
• Procurement
• R
• B2b Marketing