Varun V
Senior Manager
- Role
- Senior Manager at Leap
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Varun V
Sales and operations leader with over a decade of experience building teams, systems, and…
Experience
Senior Manager
Jan 2024 — Present · Bengaluru, IN
Mentored and managed a team of 50 agents & 5 Managers, achieving consistent month-on-month revenue targets and increasing conversion rates from 18% to 33% within one year—resulting in a significant revenue uplift Collaborated with Ops and Tech teams to implement full CRM and telephony integration, improving lead handling efficiency and reducing response times by 40% Rolled out 100% audit coverage using ConvoZen, enabling automated call evaluations and targeted coaching interventions Strengthened the consultative selling approach by redesigning call scripts, conversation flows, and quality benchmarks—enhancing customer experience and increasing first-call resolution and conversion effectiveness Instituted a consultative sales framework, leading to higher user engagement and sustained improvement in sales rep performance Built and maintained live KPI dashboards with Analytics, enabling data-driven decisions across conversion, funnel leakage, and team performance Conducted weekly OKR-based reviews with team managers to monitor performance, share insights, and align support initiatives Set up and led an outsourced team of 45 agents focused on reactivating dormant accounts, contributing to 30% of monthly conversions and improving overall lead-to-sale efficiency
Education
Amruta Institute of Engineering and Management Sciences
Bachelor of Engineering - BE, Computer Science
2010 — 2014
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