Varun Tyagi
Service Delivery Manager specializing in Operations and Process Improvement | AI Tools & ChatGpt Expert | Power BI Expert | Fitness Enthusiast & Coach
- Role
- Service Delivery Manager at TaskUs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Varun Tyagi
At the heart of Wipro\'s operational excellence, my role as Program Lead encompasses refining customer service and process optimization to boost efficiency and reduce costs. With over two and a half years spearheading operational strategies, my leadership has been pivotal in mentoring teams and fostering an environment that values open communication and continuous improvement.Our team has successfully implemented innovative strategies, such as an improved Satisfaction Survey process that catapulted response rates by 37%. My commitment to excellence is also reflected in our ability to maintain an attrition rate under 10% annually, underlining a culture where every team member is empowered and performance is aligned with Wipro’s overarching goals for delivering exceptional products and services.
Experience
Service Delivery Manager
Sep 2025 — Present · Noida, IN
Education
Delhi University
Bachelor of Commerce (B.Com.), Accounting and Business/Management
2010 — 2014
Indirapuram Public School
Class 7th - Class 12th, Commerce with Mathematics
2004 — 2010
Skills
- Recruiting
- Sales
- Customer Retention
- Customer Service
- Outsourcing
- Customer Relationship Management (Crm)
- Team Building
- Management
- Customer Satisfaction
- Training
- Marketing
- Marketing Strategy
- Negotiation
- Team Management
- Crm
- Operations Management
- Sales Management
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