Varun Trehan
Process Manager at eClerx | 12+ Years in BPO & Customer Operations | Operations Excellence | Process Improvement | Client & KPI Management
- Role
- Process Manager at eClerx
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Varun Trehan
I am an Operations and Process Management professional with 12 years of experience in the BPO and customer operations industry, currently working as a Process Manager at eClerx. My career has been driven by a strong focus on operational excellence, client satisfaction, and performance optimization across high-volume service environments.Over the years, I have developed expertise in process improvement, stakeholder management, workforce planning, and performance management. I specialize in driving operational efficiency by leveraging data-driven insights, KPI governance, and structured problem-solving methodologies.In my current role, I oversee daily operations, team leadership, and strategic delivery planning, ensuring alignment with client expectations and organizational goals. My responsibilities include optimizing resource allocation, coaching leadership teams, and improving process efficiencies to meet critical business metrics.Certified in Lean Six Sigma Yellow Belt, I bring a continuous improvement mindset to operations, focusing on quality, productivity, and sustainable performance growth. I am passionate about building high-performing teams, strengthening client partnerships, and driving operational strategies that create measurable business impact.
Experience
Process Manager
Feb 2026 — Present · Chandigarh, IN
Education
Goswami Ganesh Dutta SD College
Bachelor of Arts - BA, Elective English
2011 — 2014
Panjab University
Master of Business Administration - MBA
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