Varun Singh

About Varun Singh

An accomplished and results-driven leader with extensive experience in client service, process management, project management, and people management. Currently serving as Associate Manager at Tech Mahindra\'s Consumer Healthcare Offshore Design Centre in Hyderabad.Responsible for developing project plans and ensuring their effective execution. Coordinates cross-functional teams to meet project deadlines and keep stakeholders informed of progress. Monitors risks and issues and implements mitigation plans to ensure on-time delivery and 100% quality. Skilled in managing CLM work with Veeva Vault and other Veeva platforms, including Approved email and Engage Meeting.Collaborates with global category teams on various campaigns from start to finish and facilitates the localization of global materials for markets.

Experience

1. Operations Manager

   Tech Mahindra Formerly Mahindra Satyam

   May 2024 — Present · Hyderabad, IN

   Accountable for delivering successful outcomes by managing the development, implementation, and monitoring of project scope, timelines, budgets, and risk management. Ensure adherence to SLAs, KPIs, and revenue targets while driving customer satisfaction.• Identify and capitalize on opportunities for organic growth within existing client portfolios, strengthening long-term business relationships.• Develop and execute comprehensive business strategies for small to large-scale engagements, establishing governance structures and ensuring service readiness by aligning all stakeholders.• Leverage infrastructure, quality standards, methodologies, and practices to ensure delivery excellence and compliance, while identifying new business opportunities from current clients.• Collaborate closely with stakeholders and cross-functional teams to define requirements and implement solutions, ensuring alignment with business objectives and customer expectations.• Provide both strategic and tactical leadership, diving into business requirements and technical domains to effectively manage day-to-day operations with cross-functional teams.• Lead optimization efforts for digital marketing, creative design, content management, and data analytics to maximize campaign performance and efficiency.• Partner with IT and data teams to implement analytics solutions, ensuring data accuracy, integrity, and security across all services.• Lead team-building efforts, ensuring execution quality in a high-volume, operationally intensive environment.• Manage a team of 50+ employees, including overseeing managers, with a focus on hiring, mentoring, and developing future leaders.• Collaborate with technology and cross-functional teams to innovate and drive process efficiencies through automation and technological advancements. • Conduct performance reviews and professional development for direct reports, recognizing achievements and fostering growth within the team.

Education

• Kendriya Vidayala Port Trust, Kochi

  12th, Business Administration and Management, General

  1997 — 1999

• Maharshi Dayanand University

  B.Com, Accounting and Finance

  1999 — 2002

Skills

• Publishing
• Content Management
• Adobe Acrobat
• Team Management
• Online Publishing
• Project Management
• Graphic Design
• Training
• Books
• Operations Management
• Customer-Focused
• Proofreading
• Epub
• Quality Assurance
• Pre-Press
• Digital Media
• I-Pad
• Crm
• Vendor Management
• Business Development
• Management
• Leadership
• Team Leadership
• Customer Relationship Management (Crm)
• Digital Publishing
• Project Planning
• Microsoft Office