Varun Sharma
RTA White Label I Senior Reservations Sales Associate | Customer Service Excellence
- Role
- Rta White Label Alp at Agoda
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Varun Sharma
Operations and customer experience professional with experience across hospitality, travel, and visa processing industries. Currently working in RTA White Label operations, supporting real-time performance, SLA adherence, queue health, and escalations in a fast-paced environment.Previously supported global customers through end-to-end case management, resolving complex booking and service issues with a strong focus on quality, accuracy, and customer satisfaction. Brings a solid foundation in hospitality management, strong communication skills, and a detail-oriented approach to operational excellence.Passionate about delivering seamless customer experiences, improving processes, and supporting high-performing service teams.
Experience
Rta White Label Alp
Feb 2026 — Present · Gurugram, IN
Provided real-time operational support for WhiteLabel ALP operations, ensuring SLA adherence, queue health, and optimal case handling.Monitored live performance metrics, workloads, and agent availability to proactively manage risks and support service continuity.Acted as a point of escalation for complex customer and partner cases, ensuring accurate and timely resolutions.Collaborated with stakeholders, team leads, and support teams to drive process improvements and maintain service quality.
Education
Galgotias University
Bachelor's degree, Hospitality Administration/Management
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