Varun Sabharwal

About Varun Sabharwal

A seasoned IT professional with 15+ years leadership experience in IT Service delivery, Financial P&L management, Business development, Transition & Transformation Program management. Varun has experience in leading large, global multi-project Programs focused on Applications, IT Infrastructure, ERP & Hybrid cloud transformations Programs. Varun has significant experience working overseas, accountable & responsible for a multi-vendor and diverse portfolio of large Life sciences, Healthcare, Manufacturing customersVarun is at Genpact, is part of Data, Tech & AI practice and currently leading Program management office and accountable for driving IT & Technology Transitions/ Transformations & innovation initiatives Varun has sharp business acumen with experience driving CXO level discussions with focus on big picture. He has travelled extensively across 20 countries which gave him experience of different geographies, languages and multicultural teamsRole SummaryCustomer Success: responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships • To ensure evaluating business priorities & customers’ successful adoption and productive use of fit for purpose tools and technologies. • Front ending with customers in support of their digital journey and empowering them to achieve more and accelerating business value. Transformation and Service Delivery Execution• Manage large global teams providing managed services in Application support, ERP, Datacenter, Networks, Automation, IaaS, PaaS, End user computing and Workplace Technologies• Service Integration and Change management, manage multi-vendor risk forums and lead Account Planning: Plan, prioritize portfolio of engagements, transformational projects and change programs• Budgeting, monthly P&L Management, accurate Q-O-Q revenue collection and billing by ensuring no billing leakages, drive continuous cost optimization levers like shift left, onsite to offshore movement, Lean, automation to ensure healthy marginsOpportunity and Pursuit management: account relationship and Y-O-Y revenue growth with identifying new opportunities • Strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to priorities • Manage RFI/RFP Solution design during sales cycle, setup strategy & pricing, technical & commercial negotiations• Manage Governance forums, reviews such as monthly, quarterly, SteerCo, multi-partner forums for enterprise risk and compliance

Experience

1. Avp- IT & Tech Programs (Data, Tech & Ai Practice)

   Genpact

   Oct 2024 — Present · Noida, IN

   Varun’s service portfolio includes managing the existing and new business, Transition & Transformation of technologies such as DC Infrastructure, Applications, ERP, Networks, Automation, IaaS, PaaS, EUC and Workplace Leverage leadership and maintain full oversight of Transformation portfolio for multiple customers. End-to-end delivery of all Transition & Transformation programsAccountable of managing account P&L including budgets, forecasting and Transformation deliveryManage Governance forums, reviews such as monthly, quarterly, SteerCo, multi-partner forums for enterprise risk and compliance For new opportunities, lead the entire deal cycle from RFP response to delivering the services through fit for purpose solution design, optimal sizing, and pricing, finalizing Statement of Work along with contractual milestones & deliverables and closure of transition & transformation. Also orchestrate high value and priority projects to deliver business solutions which reaps value to businessDesign contractual terms of service, manage transitions, ramped up & developed resources, predictive & preventive service support, ensured quality of service, Led Continuous Service Improvement PlansAccountable for idealizing, conceptualizing, developing & deploying new Transformation & Automation offerings to existing & new customers, responsible for working with Co-Innovation partners & cross sell existing offering to customers Procurement, vendor selection and management Lead large and complex transitions including spearheading people transfer exercise along with HR

Education

• Guru Gobind Singh Indraprastha University

  B.Tech, Computer Science & Engineering

  2005 — 2009

• UCLA Anderson School of Management

  Leadership Program, Organizational Leadership

• Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

  Master's degree, Business, Management, Marketing, and Related Support Services

  2009 — 2011

Skills

• IT Outsourcing
• Project Management
• Pre-Sales
• Infrastructure
• Management
• Telecommunications
• Project Planning
• Requirements Gathering
• Solution Architecture
• Service Delivery
• Business Analysis
• IT Strategy
• Itil
• Business Development
• Team Management
• Requirements Analysis
• IT Service Management
• Vendor Management