Varun Rishi
Application Support Engineer at Techblue Software Private Limited
- Role
- Application Support Engineer at Techblue Software Private Limited
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Varun Rishi
An experienced support engineer having a vast experience in customer-facing role by handling requirements using MySQL database.
Experience
Application Support Engineer
Techblue Software Private Limited
Feb 2019 — Present · Gurugram, IN
Resolved product design, acquisition and launch concerns to achieve customers\' targeted business goals.•Communicated technical development stages and provided design support to stakeholders.•Participated in design and planning exercises for future software rollouts.•Resolved system test and validation problems to provide normal program functioning.•Worked closely with other team members in such tasks as troubleshooting and debugging.•Partnered with the development team on product development and application support plans.•Improved application performance through optimization of flow processes.•Communicated with clients to define business objectives and present individualized solutions.•Addressed technical issues and guided end-users through resolution.•Supported software integration and implemented maintenance enhancements.•Contributed to continuous improvement and quality assurance tasks.•Updated technical documentation, product specifications and technical training materials.•Delivered support training to help customers learn key features of applications.•Created software applications in a test-driven development environment.•Handling queries on Applications, ensuring that the goals of the incident management process are achieved.•Logging and resolving client tickets/queries using RT tool, remote access, and through VoIP telephonic support for UK Clients under defined service level agreements (SLA)•Coordinating with Database using SQL DML select, update, delete and update queries. and fixing the issues which require DB amendment.•Bug/enhancement logging/tracking using the Jira tool.•Performing Manual Testing for the new functionalities/bug/enhancement which has been fixed/ added to the company’s software.•Creating bug reports for the identified errors/bugs and forwarding them to the development team/ QA to review.•Currently, handling, training and providing L2 support to the team of 5 members.
Education
MKDPS, Delhi
Higher Secondary
2000 — 2001
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