Varun Rao
GM - City Sales & Operations || New City launch || Key account management
- Role
- Gm Operations Key Accunt Management at Battery Smart
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Gm Operations Key Accunt Management
Apr 2025 — Present · Gurugram, IN
Owning regional operations across wallet collections, fraud control, partner escalations, compliance, and infrastructure upselling.• Managing 500+ franchise partners and COCO stations across multiple cities, driving performance through dashboards, MIS reviews, and structured governance.• Leading and mentoring a team of 28 Key Account Managers across 9 cities, ensuring execution discipline and target achievement.• Delivering ₹7 Cr+ in monthly revenue through strategic initiatives, partner enablement, and demand generation programs.• Improving partner and COCO profitability through P&L ownership, roster optimization, and productivity improvements.• Driving driver satisfaction and retention by analyzing partner and driver tickets and implementing corrective actions.• Ensuring high levels of franchise, rider, and safety compliance through regular audits and enforcement.• Leading process improvements and data-driven initiatives to reduce service delays, strengthen compliance, and enhance overall customer experience.
Education
Institute of Hotel Management Lucknow
bsc in hospitality and hotel administration , Hospitality Administration/Management
2012 — 2015
Shubharthi University
Master of Business Administration - MBA, Operations Management and Supervision
2019 — 2021
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