Varun Raju

About Varun Raju

Accomplished AI and Business Strategy Leader with 19+ years of experience driving enterprise‑scale AI adoption, data analytics, and service operations across global organizations. Proven at orchestrating federated AI initiatives, translating strategy into measurable business outcomes, and solving complex problems through data‑driven decision‑making. Deep understanding of services‑led businesses with extensive experience partnering with senior stakeholders across the US, UK, and Asia.

Experience

1. Manager - Analytics (Subscription & Compliance)

   ServiceNow

   Feb 2022 — Present · Hyderabad, IN

   Strategic AI program leader owning and scaling a global SUIT AI and subscription compliance portfolio of GenAI and Agentic AI, automation initiatives, enabling federated teams to deliver measurable compliance, productivity, and customer value outcomes. • Owned and governed a centralized AI initiative portfolio spanning Subscription, Compliance, Product Ops, Sales Enablement, and Engineering workflows. • Established AI use‑case intake, prioritization, and value tracking mechanisms focused on productivity, accuracy, and reuse.• Acted as single point of coordination between Global AI, Engineering, Product Ops, Security, and Business stakeholders for AI initiatives.• Empowered global teams through specialised training on GenAI enablement, Agentic AI orchestration, accurate usage datasets, and operational programme enablement.• Transitioned successful pilots to platform, minimizing duplication and accelerating scale.• Partnered with product and platform teams to support responsible AI adoption and risk‑aware automation.• Delivered concise executive‑level AI portfolio updates to senior leadership.• Delivered high‑quality compliance reporting that supports sales teams in identifying usage trends and uncovering upsell opportunities.• Led collaboration with Sales, Solution Consulting, Deal Desk, Pricing, Operations, and Engineering to resolve escalations and optimise customer outcomes.• Delivered strategic leadership for automation and analytics tool enhancements, ensuring improved efficiency and organisational readiness.• Navigated complex licensing and usage discussions in partnership with sales and product operations, strengthening overall governance and decision‑making.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  MBA - Master of Business Administration

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech, Data Science

• Bangalore Institute of Technology

  Bachelor of Engineering - BE, Mechanical Engineering

Skills

• Omniture
• Webtrends Analytics
• Telecommunications
• Analysis
• Data Science
• Obiee
• Vendor Management
• Speech Analytics
• R
• Sql
• Business Process Improvement
• Customer Insight
• Business Logic
• Management
• Data Analytics
• Project Management
• Web Analytics
• Statistical Modeling
• Text Mining
• Time Series Analysis
• Relational Databases
• Service Delivery
• Business Analysis
• Cluster Analysis
• Logistic Regression
• Market Basket Analysis
• Team Management
• Reporting & Analysis
• Microsoft Office
• Linear Regression
• Call Centers
• Text Analytics
• Business Analytics
• Requirements Analysis
• Data Models
• Crm