Varun Mishra
Senior Manager at JSW | Quality Management Expert
- Role
- Senior Manager at JSW
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Varun Mishra
As a Senior Manager at JSW, one of India\'s leading steel producers, I lead the customer…
Experience
Senior Manager
Mar 2023 — Present · Maharashtra, IN
Managing the complaint handling department within the PDQC division.• Ensuring the effective implementation of quality management systems across the organization.• Analyzing processes and identifying methods to enhance service efficiency and quality; globally authoring, reviewing, and approving process revisions.• Leading efforts to address defects and issues, and successfully conducting internal audits.• Overseeing customer accounts for POSCO-MH, Tata Steel, and JSW Downstream companies.• Developing, executing, and overseeing strict QA/QC management systems and quality plans/manuals to maintain high quality standards.• Achieved quality enhancements that increased Dolvi’s Customer Satisfaction Index by 0.38 basis points over the competition.(Referenced from KANTAR Customer Relationship Assessment – Dec’23)• Implemented digital processes that cut complaint handling response times by 40%.• Enhanced Monthly Customer Rejection from TSM Khopoli from ~1.5% to 0% since Nov’23 to Feb’23 through CAPA and DOE with Customer.
Education
Bharath University
Bachelor of Technology (B.Tech.), Mechanical Engineering
2008 — 2012
D.A.V Public School
ISC, Mathematics and Computer Science
2004 — 2008
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