Varun Madan
DGM Patient care Services at Med DGM /Unit Head| Operations and Service Excellence leader| Hospital and Healthcare Management
- Role
- Deputy General Manager Patient Care Services at Medanta
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Varun Madan
15 years Healthcare patient care service and operations experience
Experience
Deputy General Manager Patient Care Services
Feb 2019 — Present
Administration and Billing Management Includes Front Office, OPD, IPD, Credit, Corporate/TPA Insurance Patients.Drive the policy and process flow formulation in coordination with senior management.Identify and Liaison with key people across levels in corporates and governments.Member of core team who define process flow and policy of operational activities.Managing whole OPD and IPD operations as well.Handle escalation matrix for patient’s feedback/complainant.Identify and define scope of Improvement in HIS configuration, implementation and training to smooth customer experience.Identify the needs of the patients and other customers and resolve their queries.Verification of bills of all outsourced OPD services.Effective implementation of SOPs by Staff.Dissemination of information to patients/visitors regarding Hospital services.Ensure the presentation of accurate MIS report of OPD/IPD Daily Revenue and other statistical data to the management.Cash Collection / Refunds Issuance of Receipts against deposits.Ensure the completion of checklist of any new doctor joining in OPD and ensure proper coordination with all departments.Allocation OPD chambers to the new joined Doctors.Responsible to make visiting consultant’s monthly payout report.Supervise the functioning of the health check –up Centre.Coordination with the consultants on all the administrative issues.Regulate OPD timings.Sustain and improve the quality of services by assessing and redesigning the process.Any other task assigned by the HOD and the management.
Education
Sagar University
B.Sc.
2003
M.P. Board
Higher Secondary
1997
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