Varun Kumar

About Varun Kumar

I am a Visa Specialist at CIBT Inc, a leading travel services company, where I help clients obtain visas for various countries, ensuring compliance with the immigration rules and regulations. I handle the entire visa process, from application to documentation to submission, and provide timely and accurate guidance to the clients. I also liaise with the embassies and consulates to facilitate the visa approval and delivery.In addition to my visa counselling role, I also contribute to the operations at VFS Global, an outsourcing and technology services company, where I apply my analytical skills and attention to detail to enhance the operational efficiency and effectiveness of the organization. I have a strong background in finance, having graduated from IIFP, a reputed institute for financial planning, in 2012. I am passionate about delivering quality service to the clients and learning new skills and technologies, such as ChatGPT, AI Hacks in MS Office, and Business Intelligence using Power BI, for which I have obtained multiple certifications from Skill Nation. My goal is to leverage my financial planning and visa processing expertise to create value for the clients and the organization.

Experience

1. Deputy Manager

   OneVasco

   Jun 2024 — Present · New Delhi, IN

   Supervise end-to-end visa operations for multiple destinations (Tourist, Business, Seaman, Student, and Work categories).2. Manage client communication, document verification, and submission coordination with embassies, consulates, and VFS centers across India.3. Oversee daily workflow, ensuring timely processing of visa applications with 100% accuracy and compliance.4. Liaise with corporate clients, travel partners, and individual applicants to ensure seamless service delivery.5. Coordinate with internal teams (sales, document verification, logistics, and dispatch) for application tracking and status updates.6. Ensure embassy-specific documentation standards (cover letters, checklists, sponsorship and invitation letters) are met.7. Review, validate, and approve applications before submission to minimize rejections or delays.8. Maintain visa trackers and dashboards for ongoing applications, AWB updates, and passport delivery monitoring.9. Handle escalations, client grievances, and provide resolution within defined timelines.10. Prepare periodic operational reports and performance summaries for management review.11. Train and guide new team members on process compliance, communication etiquette, and customer service excellence.12. Monitor slot availability and coordinate appointment scheduling on VFS/Embassy portals.13. Build and maintain strong relationships with consulate representatives and service vendors.14. Ensure adherence to data privacy, confidentiality, and organizational quality standards.15. Support digital transformation initiatives including CRM integration and workflow automation.

Education

• INDIAN INSTITUTE OF FINANCIAL PLANING

  Master of Business Administration - MBA

  2011 — 2013